When it comes to reviews of your business I am sure you spend more time responding to the customer dissatisfaction issues than to the positive notices. You may be overlooking a real opportunity to understand your business if that is the case. Since happy customers are foundational for success, Brian Greenberg shares a few thoughts on why it pays to better understand what your customers are thinking and how to elicit those important positive reviews. Check out Brian’s insights here.
Timing your social media posts for increased effectiveness. http://www.entrepreneur.com/article/232645
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